How We Made It Happen
The Challenge
While expanding their international operations, Miltenyi Biotec faced challenges as their existing system couldn’t keep up with the growing need. Their operations slowed down, and the internal processes became time-consuming.
The team struggled with bulk back-office tasks that directly impacted their performance efficiency. Without a proper system and automation, scaling consistently became impossible for them.
There were some technical gaps and deployment updates that needed attention, while the biotech company also needed to monitor ongoing technical changes. Continuous manual intervention was becoming frustrating for the team.
Miltenyi Biotec required a committed partner to modernize their system, upskill internal teams, and ensure they could scale reliably across multiple geographies.
The Solution
Spadoom stepped in as Miltenyi Biotec’s trusted partner for their global SAP Commerce Cloud rollout. Rather than simply deploying the technology, we focused on equipping their teams to manage it, strengthening their operations, and creating a system that could support real scale.
We began by empowering their developers with targeted training and hands-on guidance, ensuring they could own and extend the platform confidently. Alongside this, our specialists worked on back-office integrations, bulk operations, and system updates to stabilize performance and streamline day-to-day workflows.
From there, we addressed deeper technical gaps by developing custom extensions tailored to different regional requirements. This helped Miltenyi Biotec bring consistency to their global e-commerce operations while adapting to local needs.
As their long-term partner, we stay engaged with ongoing engineering, requirements refinement, and deployment support, ensuring the entire ecosystem remains reliable, flexible, and ready to grow with their scientific mission.
The Results
Spadoom’s ongoing engineering support allowed Miltenyi Biotec to shift their focus from troubleshooting to strategic growth. With a stable and scalable SAP Commerce Cloud foundation, the company now operates with far greater efficiency.
The custom extensions and integrations have made deployments smoother and faster, enabling their teams to maintain consistent processes across all regions.
Internal developers are more capable and self-sufficient thanks to the targeted training and hands-on guidance they received throughout the rollout.
Today, Miltenyi Biotec runs on a dependable digital backbone that supports cross-country expansion without operational friction, allowing them to scale their commerce operations with confidence.
